Talk about anything related to Tajima DG15 by Pulse here
Fonts Lost
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kschmidt Posts: 3
11/16/2016
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This happened a couple upgrades ago or so - some stock fonts were removed it seems from version 15 (we used to use 14, paid for the upgrade). For instance, right now I need 'Full Block' - not Full Block 2 / Full Block 2 New - these are thinner fonts and we need the bold font.
I do have an older version installed - 2009, and the fonts I am missing are in fact in there.
How can I transfer the fonts that used to be in the newest version which we digitize in?
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Tajima Software Administrator Posts: 488
11/16/2016
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Hello Kenneth,
Please try updating to the latest DG15 maintenance release (v6267), which is available now on PulseCloud.
https://cloud.pulsemicro.com/Download
This release fixed the issue with missing fonts. If you download the maintenance release and it does not fix the issue, please let us know again.
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kschmidt Posts: 3
11/16/2016
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6267 is the version I have - just installed it less than 2 hours ago. The previous version also had missing font issues - it happened before this version.
I thought installing the latest would fix the issue but it did not.
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pulse_keri Administrator Posts: 82
11/17/2016
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Hello,
We are sorry for your inconvenience. This version should have restored any missing fonts. Can you please contact Hirsch and open a ticket? This way we can further investigate the issue. You should supply your device number and list any fonts that you are missing. Thank you.
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kschmidt Posts: 3
11/17/2016
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After opening a file made in 2009 with a font that wasn't in DG15 it seems to have sorted itself out. It could have been restarted the software a couple more times that did it instead, don't know but I have fonts back it seems.
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