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13 days ago
Topic:
16.5.0.7616 Bugs

SewTalented
SewTalented
Posts: 1
SewTalented
SewTalented
Posts: 1
Topic: 16.5.0.7616 Bugs
I have a new computer and need to reload the software. Please send me a link to a previous official version. I would prefer to avoid the bugs noted in this thread.
17 days ago
Topic:
ERROR DUPLICATE TOOL

Bondrewd
Bondrewd
Posts: 2
Thank you. We would appreciate it if it could be fixed.smile PulseMicro wrote:
Thank you for the report. This issue will be fixed in our next DG16 maintenance release.
18 days ago
Topic:
ERROR DUPLICATE TOOL

PulseMicro
PulseMicro
Administrator
Posts: 381
PulseMicro
PulseMicro
Administrator
Posts: 381
Topic: ERROR DUPLICATE TOOL
Thank you for the report. This issue will be fixed in our next DG16 maintenance release.
19 days ago
Topic:
ERROR DUPLICATE TOOL

Bondrewd
Bondrewd
Posts: 2
I am using DG16/Artist Plus-16.5.0.7616, too.

I want to copy a segment by using the duplicate tool.

When I press Crtl+D, the same as clicking the Duplicate tool, the pointer is supposed to become a floating box at the same position of it, but actually is located so far from there.
8/19/2022
Topic:
Can you vectorize in Canva?

melissa
melissa
Posts: 2
Click the “Export” button at the top right of your window on a Canva design you would like to save as an SVG file. In the popup window that appears, select “SVG” in the dropdown menu and hit “Download.” Your Canva design will now be saved as an SVG vector graphic design file. If you still need the vector art conversion pricing in cheap rate for your embroidering a business logo on fabric you have to hire a professional.
8/10/2022
Topic:
Jump stitches going from PXF to DST

ChenilleGuy2
ChenilleGuy2
Posts: 4
Looking at your images, I see Jumps are not what you really meant, you are referring to Trims between letters.
Sorry, i should have looked at those before I responded.

Are your letters digitized segments or text segments?

You probably already know that trims are turned on in different places for each of those.
Since you don't show the trims on you PXF I cannot tell if you have them on correctly.
if they are turned on correctly you should see the scissors on each letter in the pxf as shown in this image.
those should carry thru to your DST.
8/10/2022
Topic:
Jump stitches going from PXF to DST

ChenilleGuy2
ChenilleGuy2
Posts: 4
I forgot to mention, this is usually caused by exceeding the max stitch length a machine uses. since satin stitches stitch from 1 side to the other, stitches can get too long when they are wide.

You can also turn on and play with the quality control settings which will break up the long stitches and prevent this. Using quality control can have adverse effects in the appearance of the designs since it places additional stitches in between the offending long stitches. In the case of a wide satin, this will leave a row of stitches in the middle of the satin changing how it appears to some extent, but solves the jumps issues.

There are quite a few options in the Quality Control setting that give you some control of how these extra stitch get added to split the long stitches. It will require some playing to determine what works best for you.
edited by ChenilleGuy2 on 8/10/2022
edited by ChenilleGuy2 on 8/10/2022
8/10/2022
Topic:
Jump stitches going from PXF to DST

Guest
so it sounds like you are exporting the DST using the Embroidery Disk/Write.
I typically do not use this and use Save As and change format to whatever i need it to be.

if you have a lot of jumps in the output, this is typically because you have satin stitches in the design that are wider than the machine type you are outputting excepts to run well. You can check this in your design and if you find them, try changing them to fill stitch types or narrow them to a more proper width for the satin stitch type.
8/5/2022
Topic:
Jump stitches going from PXF to DST

WrightCreationsPA
WrightCreationsPA
Posts: 2
Unfortunately that doesn't fix it. I wish it did.
8/5/2022
Topic:
Jump stitches going from PXF to DST

LissaBakke
LissaBakke
Posts: 3
I just realized that my software was not set to "Open as stitch segments" when opening a DST file. The files are now stitching properly once I changed that setting. I hope this helps your issue, too!
8/5/2022
Topic:
Jump stitches going from PXF to DST

WrightCreationsPA
WrightCreationsPA
Posts: 2
I have the same problem converting from .pes to .dst. Drives me crazy having to put all the trims in. I would love it if there were a solution!
edited by WrightCreationsPA on 8/5/2022
edited by WrightCreationsPA on 8/5/2022
8/4/2022
Topic:
Jump stitches going from PXF to DST

LissaBakke
LissaBakke
Posts: 3
I am getting a lot of jump stitches crossing over my designs when I convert them from PXF to DST. The same issue happens when I receive a DST file from my clients. How do I stop this from happening whenever I use a DST file? My Jump Convert is set to 3 and A. I'm not sure exactly how this setting works, but would it help to set this to B? Attached are a PXF file and the DST file that was created from the PXF file.
8/1/2022
Topic:
Design Queue Spooler purge

isilay
isilay
Posts: 58
Hi Luebbers. Your first question's answer is yes. Open your Pulse software's design queue, then right click onto the machine icon and select "Delete All". This action will delete all designs which are still waiting in the queue. You will also notice two different sort option in the right click menu, but they will sort the designs by name order (ascending or descending). I guess your second question's answer is no.
7/29/2022
Topic:
Design Queue Spooler purge

Luebbers
Luebbers
Posts: 4
Is there a quicker way to delete all the designs in the Design Queue instead of one at a time? This fills up quickly sometimes due to test prints. And is there a way to get new designs to always show up in the #1 spot instead of last?
7/14/2022
Topic:
Issues in font management

klbillen
klbillen
Posts: 21
OK sorry for the delay in response, I have been too busy. As I said I have been using pulse for 20 years, and this affected only some of my custom fonts, it seems like the ones I did in DG/ML 11 or 12... all my newer ones are just fine. I just recreated the font in this version and moved on.
7/7/2022
Topic:
Chenille machine yarn tension settings

mbandeen
mbandeen
Posts: 2
Does anyone have any recommendations on chenille yarn tension settings. We seem to be getting loopy chain stitching
all of the sudden on the back side of a chain stitch. Not sure what is causing it. Any suggestions would be helpful.
Thanks.
Mary Bandeen
7/6/2022
Topic:
Issues in font management

PulseMicro
PulseMicro
Administrator
Posts: 381
PulseMicro
PulseMicro
Administrator
Posts: 381
Topic: Issues in font management
Hi klbillen,
Sorry about the issues you are having with font management.
Please reach out to support@pulsemicro.com so that we can get some more details to help solve the problem quickly.
In the interim, here are a couple of quick fixes that sometimes help:
1 – Make sure you have “Show Stitches” turned on (green icon).
2 – Try hitting Shift+G when you have the character loaded/selected.
7/6/2022
Topic:
USB Dongle not light up and not detected (DG V16

pulse_keri40
pulse_keri40
Posts: 8
Hi Tommy,

I have created this ticket:
https://helpdesk.pulsesupport.com/a/tickets/74239
Please open the ticket and send your e-mail and phone number.

Thank you
Keri
7/6/2022
Topic:
USB Dongle not light up and not detected (DG V16

pulse_keri40
pulse_keri40
Posts: 8
Hi Tommy,

I'm sorry for your inconvenience. I will reach out to your distributor.

Thank you
Keri
7/6/2022
Topic:
USB Dongle not light up and not detected (DG V16

tommyle
tommyle
Posts: 3
pulse_keri40 wrote:
Hi Tommy

Please contact Hirsch regarding this issue:


care@hic.us
1-800-394-4426
http://help.hic.us
USA



Thank you


Pulse support


Hi,

I am from Newzealand , tried to contact Sewing Time NZ and they said : They don't know .




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