HomeDG16 Bug Reports

Experiencing an issue that needs to be fixed? Tell us here!

ZSK .zoo file corruption Messages in this topic - RSS

cwanderson2018
cwanderson2018
Posts: 8


7/12/2021
cwanderson2018
cwanderson2018
Posts: 8
I have the latest version of DG 16 maestro level 16.1.3.7297. I have found when I save a .dst file to a .zoo file the Zsk file is corrupted. It is missing stitches and does not show the proper amount of colour changes. When I use another competitors free viewer program, it saves and reads the file properly with the correct stitches and colour numbers. Can you please see if you can reproduce error and fix with the next maintenance update please?
I am running windows 10 version 20H2
edited by cwanderson2018 on 7/12/2021
0 link
cwanderson2018
cwanderson2018
Posts: 8


8/11/2021
cwanderson2018
cwanderson2018
Posts: 8
Any chance this was fixed in last updated release? I have heard nothing from support or admin regarding this bug????
0 link
PulseMicro
PulseMicro
Administrator
Posts: 357


9/20/2021
PulseMicro
PulseMicro
Administrator
Posts: 357
We are trying to reproduce this issue in the latest Official. Here are a couple of additional questions from Support:
Are the missing stitches causing visible gaps in the design or is the total number of stitches just smaller in the .zoo file?
Is the amount of color changes the problem or the actual colors being used?
0 link
cwanderson2018
cwanderson2018
Posts: 8


9/20/2021
cwanderson2018
cwanderson2018
Posts: 8
No, the file is missing stitches. The size has not been affected. It is also missing colour changes, not the on screen colours.
0 link
PulseMicro
PulseMicro
Administrator
Posts: 357


10/14/2021
PulseMicro
PulseMicro
Administrator
Posts: 357
Could you please let us know the name of the free viewer program so that we can compare?
0 link
cwanderson2018
cwanderson2018
Posts: 8


10/14/2021
cwanderson2018
cwanderson2018
Posts: 8
Wilcom trusize e4
+1 link
PulseMicro
PulseMicro
Administrator
Posts: 357


11/3/2021
PulseMicro
PulseMicro
Administrator
Posts: 357
We aren’t able to reproduce this problem.
Here are the results we had:
DG16 = 15 Color Changes and 49429 Stitches
True Sizer = 15 Color Changes and 49736 Stitches
0 link
cwanderson2018
cwanderson2018
Posts: 8


11/3/2021
cwanderson2018
cwanderson2018
Posts: 8
When you saved the files...one by DG 16 and one by True Sizer, did you then import them into the T8 controller on board the ZSK machine? That is where I found the corruption. When reading the saved files from DG 16, the colour changes were altered with the stitch count.
0 link
PulseMicro
PulseMicro
Administrator
Posts: 357


11/11/2021
PulseMicro
PulseMicro
Administrator
Posts: 357
Thank you for clarifying, we will add this information to the report.
0 link






Powered by Jitbit Forum 8.3.7.0 © 2006-2013 Jitbit Software