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vaya
vaya
Posts: 1


1/20/2023
vaya
vaya
Posts: 1
Hi
I recently updated my Corel x 8 to Corel 2020 , how do I fix the connection to my dg16?

Thanks
Martin
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Tajima Software
Tajima Software
Administrator
Posts: 459


1/25/2023
Tajima Software
Tajima Software
Administrator
Posts: 459
Hi Martin,

Are you on the latest DG16 official build?
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vayaab
vayaab
Posts: 1


1/30/2023
vayaab
vayaab
Posts: 1
Hi
I have DG 16.5076616
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Tajima Software
Tajima Software
Administrator
Posts: 459


1/30/2023
Tajima Software
Tajima Software
Administrator
Posts: 459
Thanks Martin, we will investigate the issue and see if we can reproduce it.

In the mean time, we have seen updating Windows help issues with Corel in the past so that is worth a try.
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pulse_keri
pulse_keri
Administrator
Posts: 81


3/17/2023
pulse_keri
pulse_keri
Administrator
Posts: 81
Hi,
Please follow these steps:
Uninstall the following redistributables:

** Microsoft C++ 2015-2022 Redistributable (x86 & x64) - v.14.32.31326.0                                                

· Uninstall CorelDRAW

· Reboot
· Reinstall Visual C++ 2022 Redistributable (both x86 and x64) from these links:
https://aka.ms/vs/17/release/vc_redist.x86.exe
https://aka.ms/vs/17/release/vc_redist.x64.exe
· reboot
· Reinstall Corel


Thank you


Keri
edited by pulse_keri on 3/17/2023
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