1/23/2020
Topic:
Software shuting down
Francesco
|
PulseMicro wrote:
We are aware that some users are experiencing crashes and are working to fix the issue with the next maintenance release. At this time, we do not have a date set for the next update. Any additional information that could be provided about the cause of the crashes and/or what actions occurred before the crash would be very helpful. Thank you for your patience as we resolve this matter.
I also have the same problem, DG16 crashes randomly sometimes simply opening the menu, other times moving the text or resizing a section, and, also saving my work every minute, however, I lost the changes and had to redo everything.
I use Windows 10 1903 on PC i7 12GB of RAM with DG16 v 16.0.0.7035 Creator.
Thanks
---------------------------------------
02/20/2020 update
DG16.exe and DesignSpooler.exe continue to crash systematically, I have already formatted Windows 10 several times but the problem persists, therefore, I analyzed the crashes and I noticed that the error always occurs on the ucrtbase.dll library. I attach the Windows error report of the application:
Wrong Bucket 1931543441310587019, type 5
Event name: BEX64
Answer: Not available
CAB ID: 0
Signature problem:
P1: DG.exe
P2: 16.0.0.7035
P3: 5cdecec4
P4: ucrtbase.dll
P5: 10.0.18362.387
P6: 4361b720
P7: 000000000006db8e
P8: c0000409
P9: 0000000000000007
P10:
Analysis symbol:
New search for solutions: 0
Report ID: c9d069e9-1e87-414a-818d-1d2e34a0ae45
Report Status: 268435456
Bucket with hash: 1cfa99ab0f1b35ebbace3886af8d988b
GUID CAB: 0
edited by Francesco on 2/20/2020 |
9 hours ago
Topic:
instability and crash issues
Francesco
|
Good morning,
I am experiencing stability issues with the software. I updated to version dg17 believing that the issues would be resolved, but I am still experiencing the same issues and have encountered new ones as well. In short, the software crashes for no apparent reason. It closes suddenly and randomly, even when all other software is closed and there are no drawings open. I find it closed suddenly, or it closes suddenly when I move the mouse pointer. The same thing happens when I am creating a logo and move it a few millimetres; sometimes it crashes suddenly. The software does not give any error warning, it just closes. When working on complex logos, it takes a long time to generate the points. I have also noticed that when I finish working on some designs and the programme remains open but with no designs loaded, and I open the Windows Task Manager, the running executable ‘DG17.exe’ remains with a lot of memory occupied. It has even happened that 16GB and 22GB of data were loaded into memory even though the software had nothing loaded, but if I close the software, open it again and load even 10 complex logos, it does not saturate the memory in this way. I honestly do not know what is causing this, and, sometimes, although rarely, I have received an error message saying ‘Out of Resources’ and the interface goes haywire, with the interface fonts changing to a ‘Windows 3.11’ style and almost all the buttons and windows disappearing.
I have formatted the PC several times and reinstalled the software several times, but the problem persists. The only improvement is the spooler design, which is faster and more responsive than before.
The PC's hardware requirements are:
Lenovo ThinkStation P920:
2 Intel Xeon Gold 6154 @ 3GHz CPUs (36 cores x 2)
128GB DDR4 RAM
Nvidia P4000 8GB GPU
2TB SSD + 4TB HDD
DVD-RW
TPM 2.0
OS: Windows 11 Pro
DG17 Artist Plus
All updates are installed.
I kindly ask if you could assist me in resolving this issue, thank you.
Francesco
edited by Francesco on 8/30/2025 |